Terms & Conditions

Terms & Conditions

1. General

The Customer should check product suitability before ordering. The Customer must not buy, sell or use products if they are in any way uncertain. Do not alter or change the products or sell, pass on or use in any way that the manufacturer has not specifically agreed to. Do not infringe copyright.  If you are in any way unsure of your legal position, seek independent legal advice.

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2. Ordering From Us. 

The Customer will have deemed to place an order with the company by completing an online checkout. At the checkout you will be given the opportunity to check your order is correct with no errors. Once the customer have completed the online checkout The Company will send a confirmation by email detailing your order. 

All goods are subject to availability. 

We can refuse your order if: 

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• If the goods are out of stock and not available. 

• Payment for the goods is not authorised.

• If The Company believes the order is fraudulent. 

• If you have previously attempted to harm our reputation. 

• The Company believes that there is reasonable grounds for refusing an order. 

3. Prices

All orders are accepted and quotations are given at prices offered when the order is accepted or the quotation given. The Company reserves the right to increase to the prices offered at the date of dispatch. The Company reserves the right to increase prices in the event of increases in any directly attributable cost.  

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In the event that there are any errors regarding the price or description of goods or services, The Company reserves the right to correct that price or description and notify you accordingly.  In these circumstances it will be deemed that a contract of purchase has not been entered into and you will not be bound to continue with your purchase.  The Company will cancel your order and you will be refunded in full.  The repayment of such monies paid to The Company will be the extent of our liability to you in the even of these errors. 

4. Delivery

Delivery is chargeable to all destinations the charges which will be shown on the shopping cart page.

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Delivery dates are promises given in good faith by The Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. The Company will accept no liability for or consequential loss or damage arising from delay in delivery. Goods are dispatched via various recognised carriers. It is the Customer’s responsibility to check all goods for damage before signing for acceptance of said goods.. Once goods are signed for The Company will not admit any liability for damage.

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Detailed Customs will use its reasonable endeavours to deliver within 7 working days of receipt of the Customer's order subject to stock. Generally orders are dispatched within 48hrs, subject to stock.

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Detailed Customs (DCUK) dispatch orders via Royal Mail and DPD depending on the service selected and the customer’s whereabouts in the world, if the customer is unable to receive the delivery a card will be left, after two failed deliveries a further charge of £5 will be made for each further delivery attempt. It is the customer’s responsibility to pay any additional charges and request for payment will be made by email prior to any further delivery attempts.

Saturday morning deliveries can be made with prior arrangement and at an additional cost of £25

If deliveries cannot be made and fail due to no contact with the delivery company and are then returned to our office before the goods are resent a charge of £25 will be made to cover the return postage and packaging. If the customer changes the delivery address once the consignment has been dispatched a further charge of £10 will be made to cover the change of address.

If you have not received your order within 7 working days of receiving the despatch e-mail please contact us immediately.  

5. Damage in Transit/ Shortages/ Incorrect Items 

The Company will replace free of charge goods damaged in transit provided that The Company receive written notification of such damage within two days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. On receipt, goods should be checked with the advice note enclosed with the goods. Shortage/ Incorrect Item claims will only be considered if The Company receives written notification of such shortage within 24 Hours of delivery, failing which no liability will be admitted. The packing and contents should be retained for inspection.

6. Cancellations

You can cancel your order before shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Detailed Customs UK (DCUK) website, or by phoning us on (+44) 07498 373 253 

All orders taken can take up to 2 days to be processed, although we endeavour to try to process your order within 24hrs, because of the nature of the main part of our business this isn't always necessarily possible. Most orders that are then processed before 5:30pm are then with the courier the very next day.

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7. Transfer of Property

The goods shall remain the property of the Company until the Company has received Payment in full for the goods and the Customer will not pledge, charge or otherwise encumber the goods until the payment has been made in full.

8. Return of Goods 

Goods to be returned must be notified to The Company within two days of receipt of goods by the customer, as goods correctly supplied may not be returned without The Company agreement. Goods so returned must be unused and in their sealed state and are suitable for resale. Return costs are borne by the customer we would advise you to have proof of sending/tracking, The Company will not accept any responsibility until signed for and received. Please attach a packing note stating The Company invoice number and date thereof together with the reason for return. A restocking charge of 20% will be deducted from any refund that is processed.

9. Data Protection

The Customer agrees that The Company may put its name and other details obtained from the order form into a computerised database for The Companies use and to enable The Company to provide the Service unless the Customer gives specific written instructions to the contrary.

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Customer information is not shared nor used for purposes other than order fulfilment and ongoing product development. 

All Customer data is securely maintained.

10. Warranty

Goods are warranted by the Company or authorised third party to the Customer against defects in workmanship and material during the applicable warranty period.

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• Disclaimer of Warranties

Except for the express warranties stated above, the Company disclaims all other warranties or conditions whether express or implied in law.

11. Images

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different from those shown on the site.