Shipping Policy
Shipping
All orders that are received, will be dispatched from our premises by our chosen couriers (Royal Mail & DPD), within 48hrs of being subjected to the necessary security checks and payment clearances*.
Saturday deliveries are available however, the current cut off for these are 'end of business' on the preceding Thursday afternoon.
*Packing Time:
As we are only a small team, our time is generally split between our main business activities of our Valeting and Detailing services and that of running the online retail business.
This means in some cases, it can take us up to 48 hours (excluding weekends & Bank Holidays) for us to physically process and arrange for the courier to collect your parcel, particularly if we are busy on the services side of the business, as a result of this it is currently impossible for us to guarantee we will be able to dispatch orders the same day, so therefore we currently DO NOT offer this service. So please allow for this at the time of ordering.
All our stated delivery times do already include this period in them, so for example our 'Express Delivery' will be delivered '1-3 working days' after the time of dispatch and so on, NOT unfortunately from the time of which you placed the order!.
Buy Now, Pay Later Orders
(BNPL) orders are also subject to an ‘admin’ delay whilst we await confirmation of ‘cleared’ funds in transit, this period can vary depending on which merchant is used to process your payment (we currently offer Clearpay, Klarna & Paypal) for this. As a result NO ORDERS will be sent out until we receive this, your order will however, be processed as normal just NOT booked with our couriers until this confirmation is received.
Notifications:
When your order is fulfilled and dispatched you will receive a shipping notification email. Afterwards, you will receive additional notifications from either Royal Mail or DPD. These emails/texts can contain delivery information, such as which date your order will arrive on, etc.
Please keep an eye on your email inbox (and junk/spam folder) as these delivery information notifications will allow you to keep track of your order.
UK Mainland - Standard Delivery £5.95
Orders will be dispatched within 1-2 working days (excluding bank holidays and weekends). Expected delivery time from dispatch is 3-5 working days. During November and December this increases to up to 10 working days.
UK Mainland - Express Delivery £8.95
Orders will be dispatched within 1-2 working days (excluding bank holidays and weekends) unless ordered before 12pm. Deliveries are sent on a first class delivery service with Royal Mail.
Free Delivery - Standard Delivery £FREE on orders over £75
Free delivery is available for orders over £75.00. The free delivery is only available to orders shipping to England, Scotland and Wales.
If an item is "Drop Shipped" from one of our suppliers, their shipping timescales may differ from ours (Maxton Items Can take up to 5 days due to size & weight)
Force Majeure:
Detailed Customs shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
We make every effort to dispatch orders placed, as quickly as possible. However, sometimes situations outside of our control can arise. We would therefore recommend placing orders for time-sensitive detailing as early as possible. This is so that you're able to take delivery of your order one or two days before you need your car care and detailing products.
Events such as adverse weather conditions, very heavy traffic due to roadworks/accidents, vehicle breakdowns, delays in receiving payment and other unexpected scenarios can affect courier delivery.
Please allow for up to 7 working days for delivery following the dispatch of your order.
All delivery times are given to us in good faith and are therefore not legally binding. Please also note that certain postcodes do unfortunately incur an extra delivery day!.